Actions from this conversation
HighMerchandising
Log Pune catchment demand
Second out-of-city customer this week planning delivery around travel dates. Add a Pune-origin flag to the CRM and review volume before the next expansion cycle.
HighStore operations
Respond to the 12% making charge next door
Customer quoted a neighbouring store at 12% against our 16% on the same category. Agent had no scripted response beyond a discount.
HighSales
Coach Jinal: policy block missing on a converted sale
Hallmark and purity handled well, but exchange, buyback, certification, loyalty and Google review were all skipped on a confirmed order with contact details captured.
MediumMerchandising
Stock 6-inch broad bracelets (1.9mm)
Only 6.5in available in the broad pattern. Every sale becomes a cut-solder-rehallmark job with a 2-3 day delay.
MediumMarketing
Attribution missed on out-of-city walk-in
Pune customer, no source captured. Add walk-in source to the mandatory KYC capture step already happening at order confirmation.