One whole stage of the SOP is barely happening.

The floor opens well and rarely closes the relationship — capture is the thinnest stage by far.

Welcome

89%

Product knowledge

49%

Commercials

78%

Trust & close

44%

Relationship capture

17%

Average 8.2 of 16 checkpoints

Action queue

5 of 10 shown

01High

Coach Jinal: policy block missing on a converted sale

Hallmark and purity handled well, but exchange, buyback, certification, loyalty and Google review were all skipped on a confirmed order with contact details captured.

Sales TrainerC001 ↗

02High

Coach Krupa: no loyalty pitch to a 12-year customer

Customer volunteered a purchase history going back to the store opening. Loyalty, buyback, HUID and Google review all unasked.

Sales TrainerC002 · 11:40 ↗

03High

Coach Jinal: certification never raised on a ₹4.5L quote

No IGI, no GIA, no buyback, no exchange on the highest-value conversation of the day. Diamond quality was explained well; the trust block that closes it was missing entirely.

Sales TrainerC003 ↗

04High

Coach Jinal: no capture on a lost first-time walk-in

New customer, urgent need, walked out with nothing captured — no number, no source, no alternative shown, no follow-up.

Sales TrainerC005 ↗

05Medium

Coach Krupa: buyback missing on an ₹18.88L bill

Certification, exchange, HUID and purity all covered. Buyback, loyalty enrolment and Google review skipped on the largest ticket of the week.

Sales TrainerC004 ↗