One whole stage of the SOP is usually the thin spot.

Watch Welcome vs Relationship capture — openings often outrun closes.

Welcome

76%

Product knowledge

47%

Commercials

71%

Trust & close

21%

Relationship capture

Average 6.8 of 16 checkpoints

Action queue

5 of 46 shown

01High

Collect remaining advance and KYC tomorrow

Agent planned another ₹1,000 advance next day and asked for name/number. Close contact capture and balance commitment before rate window slips.

Floor consultantO013 · 49:46 ↗

02High

Follow up tomorrow rate-freeze appointment

Customer planned next-day visit to freeze rate via full TC payment. Confirm slot, hold the 16in Italian chain + pendant combo, and have Krupa or named owner ready.

Floor consultant — GhatkoparO023 · 49:45 ↗

03High

Close the 1–2 day follow-up with booking link

Customer verbally committed to finalise in one–two days on a ~₹1.35L 22kt piece with 10% making. Capture name/phone and send a WhatsApp quote + refundable booking ask before the offer window lapses.

Floor consultantO007 · 17:22 ↗

04High

Confirm custom size-4 order with advance

~₹28.5k path with ₹3,750 making and ~10-day make was on the table. Call back, lock size, and take booking before the making concession is forgotten.

Floor consultantO010 · 29:48 ↗

05High

Follow up Asha before papa visit

Send the ~₹90k / ~7g pendant-set breakdown and ₹20k refundable booking note; invite papa for a short try-on slot within 2 days.

Floor consultantO011 · 25:29 ↗