Floor Intelligence
SOP stage coverage · 29 conversations

One whole stage of the SOP is usually the thin spot.

Watch Welcome vs Relationship capture — openings often outrun closes.

Welcome
76%
Product knowledge
47%
Commercials
71%
Trust & close
21%
Relationship capture
9%
Average 6.8 of 16 checkpoints

Action queue

5 of 46 shown
01High
Collect remaining advance and KYC tomorrow
Agent planned another ₹1,000 advance next day and asked for name/number. Close contact capture and balance commitment before rate window slips.
Floor consultantO013 · 49:46 ↗
02High
Follow up tomorrow rate-freeze appointment
Customer planned next-day visit to freeze rate via full TC payment. Confirm slot, hold the 16in Italian chain + pendant combo, and have Krupa or named owner ready.
Floor consultant — GhatkoparO023 · 49:45 ↗
03High
Close the 1–2 day follow-up with booking link
Customer verbally committed to finalise in one–two days on a ~₹1.35L 22kt piece with 10% making. Capture name/phone and send a WhatsApp quote + refundable booking ask before the offer window lapses.
Floor consultantO007 · 17:22 ↗
04High
Confirm custom size-4 order with advance
~₹28.5k path with ₹3,750 making and ~10-day make was on the table. Call back, lock size, and take booking before the making concession is forgotten.
Floor consultantO010 · 29:48 ↗
05High
Follow up Asha before papa visit
Send the ~₹90k / ~7g pendant-set breakdown and ₹20k refundable booking note; invite papa for a short try-on slot within 2 days.
Floor consultantO011 · 25:29 ↗