Bridal Set

Largest ticket of the week. Chandan haar, antique necklace, earrings and a diamond ring, billed across two payments. Krupa worked a 7% making concession against a gold rate near a six-month low and landed an antique piece that matched the daughter's taste. Customer wanted lightweight antique work without heavy stone coverage.

Customer/

11 of 16

Converted · ₹18,88,400

SOP stages

Welcome

3 of 3

All covered.

Product knowledge

5 of 5

All covered.

Commercials

2 of 2

All covered.

Trust & close

1 of 2

Missing: Buyback policy explained.

Relationship capture

0 of 4

Missing: Google review asked, Loyalty scheme pitched, Birthday captured, Anniversary captured.

0:00 / 116:56

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Key moments

Actions from this conversation

HighStore operations

Document the rate-low close as playbook

₹18.88L closed by pairing a six-month gold rate low with a 7% making concession. Write this up as a repeatable script for high-ticket hesitation.

HighMarketing

Enrol the ₹18.88L customer in loyalty

Highest-value customer of the week left without loyalty enrolment or a review ask. Recover post-sale within 48 hours.

MediumSales

Coach Krupa: buyback missing on an ₹18.88L bill

Certification, exchange, HUID and purity all covered. Buyback, loyalty enrolment and Google review skipped on the largest ticket of the week.

MediumMerchandising

Deepen lightweight antique bridal

Winning piece was lighter and less stone-dense than the rest of the range.