Floor Intelligence
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C003 · Bandra · 2026-07-17 · 69:06

Solitaire Ring

High-value solitaire consultation. Customer holds an infant and rejects high-set stones outright — she needs a low, snag-free setting she can wear daily. Ran through 32, 44, 54, 80 and 90-cent stones; settled on 60-cent centre with 34-cent sides. Wanted D colour, told it is effectively unavailable and steered to EF. Ring size taken at 15 after weight loss from 17. Estimate raised at ₹4.5 lakh. No certification, buyback or exchange conversation on a four-and-a-half lakh diamond purchase.

Customer/
5 of 16
Follow-up · ₹4,50,000 quoted
SOP stages
Welcome
3 of 3
All covered.
Product knowledge
2 of 5
Missing: Purity explained, HUID / hallmark explained, Diamond certification explained.
Commercials
0 of 2
Missing: Gold rate explained, Making charges explained.
Trust & close
0 of 2
Missing: Exchange policy explained, Buyback policy explained.
Relationship capture
0 of 4
Missing: Google review asked, Loyalty scheme pitched, Birthday captured, Anniversary captured.
0:00 / 63:20
grid ±5s · no audio filespace · ←/→ ±5s · J/K moments
Key moments
MERBaby-safe setting is the filter
પોઈન્ટ છે ને લાગે નહીં તમારા બેબી
“The point is it shouldn't hurt your baby.”
MERSnag-free wins
કપડાંમાં અટકાય છે આ પરફેક્ટ છે
“It catches in clothes — this one is perfect.”
MERWants 60 cents minimum
આઈ વોન્ટ એટલીસ્ટ 60
“I want at least 60.”
SLSFull hospitality
ગ્રીન ટી લેમન ટી
“Green tea, lemon tea.”
SLSClarity and colour explained
તો વીએસ... જી ઈએફ કલર
“So VS. G, EF colour.”
MERD colour unavailable
ડી નહિ મળી ઈએફ મળશે તમને... ડી બહુ રેલી મળે
“D won't be available, you'll get EF. D is found very rarely.”
MERSize changed since last purchase
“I'd taken size 17, now it turns — my weight came down.”
SLSRaw material first, stones later
“I'll order raw material without diamonds — if it feels tight we can loosen it immediately.”
OPSEstimate raised
60 અને સાઈડ નું કેટલા છે 34 છે તો 45 એસ્ટીમેટ બનાવો
“60 centre, 34 sides — make an estimate at 45.”
23:40Consultation ends · vendor stock review begins
MERGents platinum gap (stock review)
“If any man comes in, they have no option — there's only the mens couple band, and those sets are broken.”
Actions from this conversation
HighMerchandising
Build a low-profile daily-wear solitaire line
Customer with an infant rejected every raised setting on the counter and bought nothing on the day. Snag-free, low-set designs are the filter for young mothers — a segment currently served by accident.
HighMerchandising
Source D colour or build a real EF counter-script
D colour asked for repeatedly across a ₹4.5L conversation. Agent's answer was that it is rarely found. Either stock it for the top segment or arm agents with a defensible EF positioning.
HighSales
Coach Jinal: certification never raised on a ₹4.5L quote
No IGI, no GIA, no buyback, no exchange on the highest-value conversation of the day. Diamond quality was explained well; the trust block that closes it was missing entirely.
HighStore operations
Follow up — ₹4.5L estimate open
Estimate raised, size 15 taken, raw material to be ordered without stones. Customer wanted to meet Dishaben. No callback date agreed on the floor.
MediumMerchandising
Gents platinum rings — counter gap
From the stock review in the same recording: the platinum counter carries only couple bands for men, and eight to ten of the thirteen couple sets are broken. Any male walk-in has no single-ring option.