Floor Intelligence
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O013 · Unspecified · 2026-07-21 · 52:37

Diamond Earrings

Party tried diamond earrings (triangle/shape variants, colour-stone options) and locked a make-to-order path. Agent quoted VVS1 GH diamonds, IGI certification differences, 18kt fixed making at ₹2,800/g, and a roughly ₹62,950 + 3% GST total (~₹64,830). Prior ₹5,000 advance was already held; today's rate was booked with a 75% amount discussion, photo captured for the order, and a further ₹1,000 advance planned for the next day. Exchange against gold with a 10% diamond deduction was explained; birthday discount was mentioned but not captured as CRM data.

Customer/
6 of 16
Converted · ₹64,830
SOP stages
Welcome
0 of 3
Missing: Greeting, Hospitality offered, Store / counter showcase.
Product knowledge
3 of 5
Missing: Purity explained, HUID / hallmark explained.
Commercials
2 of 2
All covered.
Trust & close
1 of 2
Missing: Buyback policy explained.
Relationship capture
0 of 4
Missing: Google review asked, Loyalty scheme pitched, Birthday captured, Anniversary captured.
0:00 / 52:37
grid ±5s · no audio filespace · ←/→ ±5s · J/K moments
Key moments
MERDiamond earring intent
Diamond चाहिए.
“I want diamond.”
OPSZero making pitched
zero making making लिख लीजिए sir
“Write zero making, sir.”
SLSIGI certification noted
तो हमने IGI certificate में बदलाव थी
“There was a difference in the IGI certificate.”
OPSMake-to-order path
Make to order.
“Make to order.”
SLSDiamond quality quoted
VVS one GH color है 23¢.
“It is VVS1 GH colour, 23 cents.”
OPSFixed making on 18kt
Fix making charge. 18 karat. 2,800 fix making, per gram
“Fixed making charge, 18 karat, ₹2,800 fixed making per gram.”
OPSGST-inclusive total
sixty two nine fifty था जो 3% GST
“It was ₹62,950 plus 3% GST.”
OPSPrior advance held
Advance 5,000 आप इन्हें side में रखे थे
“You had kept ₹5,000 advance on the side.”
OPSExchange deduct explained
diamond में खाले ही minus 10% deduct है
“On diamond, there is a flat minus 10% deduct.”
MKTBirthday discount mentioned
Birthday discount होती है?
“Is there a birthday discount?”
Actions from this conversation
HighStore operations
Confirm MTO earring stone colour and delivery
Photo-backed make-to-order with ruby/blue/pink centre options discussed. Confirm final stone, IGI path, and pickup day against the booked rate and ₹5,000 already held.
HighSales
Collect remaining advance and KYC tomorrow
Agent planned another ₹1,000 advance next day and asked for name/number. Close contact capture and balance commitment before rate window slips.
MediumSales
Coach full policy block on diamond closes
Quality, IGI, making, rate lock and exchange were covered; greeting, hallmark/HUID, buyback, loyalty and Google review were skipped on a converted diamond ticket.
MediumMerchandising
Stock colour-centre diamond earring variants
Customer needed a stone-colour change on an otherwise agreed earring. Review blue/pink/ruby centre SKUs in the ~3g / ~20–30¢ band.
LowMarketing
Capture birthday when discount is pitched
Birthday discount was verbalised but no date was written. Tie birthday capture to any birthday-offer mention at billing.