Floor Intelligence
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O012 · Unspecified · 2026-07-21 · 32:05

Solitaire / Diamond Ring

Couple-style browse across mini-solitaire American-diamond/CZ rings, Italian rhodium/rose-gold bands, 22kt colour-stone bands and real-diamond options. Size walked from ~13 toward 14–15; ready lightweight ~2g looks vs custom ~3.5g discussed. Agent quoted an AD ready piece around ₹33,500 and a real-diamond path around ₹99,000 after discount (zero-making pitch on some real-diamond categories). Conversation was interrupted by a long staff phone call. No order or advance; party left still comparing without commitment.

Customer/
5 of 16
Not converted
SOP stages
Welcome
2 of 3
Missing: Hospitality offered.
Product knowledge
2 of 5
Missing: Purity explained, HUID / hallmark explained, Diamond certification explained.
Commercials
1 of 2
Missing: Gold rate explained.
Trust & close
0 of 2
Missing: Exchange policy explained, Buyback policy explained.
Relationship capture
0 of 4
Missing: Google review asked, Loyalty scheme pitched, Birthday captured, Anniversary captured.
0:00 / 31:33
grid ±5s · no audio filespace · ←/→ ±5s · J/K moments
Key moments
MERSolitaire style requested
Solitaire style है सारे चाहिए
“Want the solitaire style.”
SLSAD / CZ clarity framed
American से भी clarity अच्छा है उसका CZ diamond है
“American/CZ — clarity is good on this.”
MERItalian unisex band
Italian concept... Only rhodium with rose gold. Band style, unisex
“Italian concept — rhodium with rose gold, unisex band.”
SLS22kt colour-stone bands
This is बालीस karat. 22 karat साथ ही अमीर कंड stone
“This is 22kt with colour stone.”
MERReal diamond tray opened
real diamond मां पंज हो गई
“Let's look in real diamond.”
OPSStaff call interrupts sale
हां मनीष, how are you?... health check... active review
“Phone call with Manish mid-consultation.”
OPS2g ready vs ~3.5g remake
बीस gram नीचे... साढ़े तिरंड मां बंद से
“About 2g as-is; remake around 3.5g.”
OPSZero making on real-diamond categories
real diamond... zero making में
“Real diamond categories — zero making.”
OPS₹99k after discount
99,000. After discount 99,000
“₹99,000 after discount.”
MKTBirthday context volunteered
birthday के लिए लिया था. Only मेरे पास है अभी मेरा birthday
“Had taken something for a birthday — birthday is around now.”
OPSAD ready ~₹33,500
Thirty three thousand five hundred... American diamond
“₹33,500 — American diamond, ready size.”
Actions from this conversation
HighSales
No phone calls mid ring consultation
A long side call about panels/CD interrupted the try-on after size work. Enforce floor rule: park non-customer calls or hand off the counter.
HighMerchandising
Bridge AD solitaire to entry real-diamond
Party liked mini solitaire AD (~₹33.5k) but asked for thicker real diamond (~₹99k / ~0.53ct). Stock a mid ladder (smaller real solitaires) so the jump is not binary.
MediumSales
Capture birthday when customer volunteers it
Customer referenced a birthday purchase; agent did not record date or offer a birthday reminder/loyalty hook.
MediumStore operations
Explain certification on real-diamond pitch
AD vs real diamond and zero-making offer were spoken; IGI/certification and hallmark were not. Add cert + HUID lines whenever real diamond is tabled.
MediumMerchandising
Keep size 14–15 solitaire samples ready
Multiple trials around 13→15 with remake weight risk. Ensure solitaire and unisex band samples cover 14–15 without forcing custom grams.