Floor Intelligence
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O028 · Unspecified · 2026-08-08 · 36:01

Diamond Ring

Evening follow-through on a blue ring: size confirmed (spoken as size 10 for the order; size 7 also mentioned earlier), 14kt path locked after 18kt debate, gold rate fixed at 9885, and ₹30,000 advance taken with advance receipt / call-when-ready. Agent asked for a Google review with camera open, offered green tea/coffee, and explained American diamond vs selective real-diamond 14kt stock. Making discussed around 40% / ₹29,500 context and later ₹2,566 per gram; Italian line quoted near ₹1.2 lakh with making offer. Exact full bill not stated — advance and rate lock are clear.

Customer/
9 of 16
Converted
SOP stages
Welcome
3 of 3
All covered.
Product knowledge
3 of 5
Missing: Purity explained, HUID / hallmark explained.
Commercials
2 of 2
All covered.
Trust & close
0 of 2
Missing: Exchange policy explained, Buyback policy explained.
Relationship capture
1 of 4
Missing: Loyalty scheme pitched, Birthday captured, Anniversary captured.
0:00 / 35:56
grid ±5s · no audio filespace · ←/→ ±5s · J/K moments
Key moments
SLSPrior blue ring recalled
ma'am ने यह blue ring के size लिए वाली थी ना? Odachi बनानी थी
“Ma'am had taken the blue ring size, right? Odachi was to be made.”
SLSGreen tea offered
Green tea चाहिए तुम्हारी?
“Would you like green tea?”
OPS14kt vs 18kt choice
अभी आपको 14 चाहिए. यह 18 चाहिए?
“Do you need 14 right now, or do you want 18?”
MKTGoogle review ask
Google review आपको ... camera open करना है review.
“We'll take a Google review from you… open the camera for the review.”
OPSGold rate fixed
आज no gold rate fix, इन्हीं sign यहां.
“Today's gold rate is fixed — sign here.”
OPSRate 9885 / 14kt
gold rate fix रहे nine eight eight five. 14
“Gold rate fixed at nine eight eight five — 14kt.”
SLSAdvance receipt
advance copy advance advance receipt. Ring बनी ना उसे call
“Advance copy — advance receipt. When the ring is ready we'll call you.”
SLSAmerican vs real diamond
American diamond. Real diamond में आते आ रहे हैं कोई कोई selective product 14 karat में
“American diamond. Real diamond comes only on some selective 14kt products.”
OPS₹30k ring advance
यह आज यह ring advance 30,000
“Today this ring advance is thirty thousand.”
SLSCall-back close
Welcome. आओ. मुझे ज़रूर call करें.
“Welcome. Please do call me.”
Actions from this conversation
HighStore operations
Track blue ring SO to delivery call
Advance ₹30,000 taken, size 10 and rate 9885 fixed, customer to be called when ready. Confirm SO numbers (staff referenced Rupa/Kriti dual SO) and diary the call-back.
HighStore operations
Reconcile size 7 vs size 10 on workshop ticket
Both size 7 and size 10 appear in the tape; paperwork voice says size 10. Verify the Odachi ticket matches the signed size before manufacturing.
MediumSales
Add exchange/buyback after advance
Google review and karat/making were covered, but exchange and buyback were skipped on a custom ring with advance — high-trust moment to finish the policy block.
MediumMerchandising
Clarify American vs natural diamond labelling
Floor explained American diamond vs selective real diamond in 14kt after the advance. Case cards should prevent post-sale confusion.
LowSales
Replicate Google review ask habit
This consult actually opened the camera for a Google review — rare on the set. Use as positive coaching example.