Floor Intelligence
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O018 · Unspecified · 2026-07-25 · 29:07

Couple Band Ring

Walk-in browsing couple band rings — simple plain yellow/rose-gold band styles, with diamond-match options also shown. Staff offered tea/coffee, invited them upstairs to the show area, checked size, and quoted roughly ₹59,400 (~4g) and ₹1,15,000 (~7.5g). No advance, KYC, or order close; floor also diverted to coordinating another customer with Komal on the 1st floor.

Customer/
3 of 16
Not converted
SOP stages
Welcome
3 of 3
All covered.
Product knowledge
0 of 5
Missing: Karat explained, Purity explained, HUID / hallmark explained, Diamond quality explained, Diamond certification explained.
Commercials
0 of 2
Missing: Gold rate explained, Making charges explained.
Trust & close
0 of 2
Missing: Exchange policy explained, Buyback policy explained.
Relationship capture
0 of 4
Missing: Google review asked, Loyalty scheme pitched, Birthday captured, Anniversary captured.
0:00 / 28:55
grid ±5s · no audio filespace · ←/→ ±5s · J/K moments
Key moments
SLSHospitality offered
Meanwhile tea, coffee का license है.
“Meanwhile we have tea and coffee.”
MERBand-type ask
unique collection चाहे आप band type?
“Want a unique collection — band type?”
MERCouple band requirement
रोज़ गोल ना couple band type चाहिए.
“Need a round couple band type.”
OPSSize check
much size is enough. Ok. मैं यहां अभी check करूंगी exact.
“This size is enough. I'll check the exact size here.”
MERWeight quoted
कितना gram में छह? यह तुम्हारी चार gram नीचे.
“How many grams? About four grams on yours.”
OPSPrice ₹59,400
59,400.
“₹59,400.”
OPSPrice ₹1,15,000
हां, 1 lakh 15,000.
“Yes, ₹1,15,000.”
SLSShow invited
ऊपर आओ ना show?
“Come upstairs to the show?”
OPSInternal handoff distraction
कोमल को भेजता हूं मैं, उसके customer है.
“I'll send them to Komal — that's her customer.”
Actions from this conversation
HighSales
Coach: finish the quote with rate and making
Couple-band browse reached ₹59,400 and ₹1,15,000 with gram weights, but gold rate, making, karat, hallmark and policies were never explained. Script the mid-quote block before inviting upstairs.
MediumMerchandising
Tag couple-band demand (plain + rose gold)
Customer asked for round couple band, simple plane, and rose-gold match. Log as a recurring couple-set ask for the next buy.
MediumStore operations
Stop live handoffs during active try-ons
While the customer was still browsing, staff spent long stretches routing another customer to Komal on the 1st floor. Keep one consultant locked to the open sale.
MediumMarketing
Capture source and contact on quoted browses
₹1L+ quote with no name, phone or walk-in source. Add mandatory capture when any final price is spoken aloud.