Floor Intelligence
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O014 · Unspecified · 2026-07-22 · 53:26

Mangalsutra & Bracelet Set

Party shopped Italian / casting gold looks for a mangalsutra-plus-bracelet set, comparing flat machine chains versus broader casting pieces. Agent quoted 916 Italian lines, making around 13% and a promotional 7% path, rose-gold-heavy assortment (≈90% rose / 10% yellow), and combined weight near 57.5–58 g with rate to be fixed. Staff moved to a ready order-form path for the set under Shraddha Bind; studs/earrings were rejected as not working for her. Exact payable total and advance are not clearly stated in the transcript.

Customer/
5 of 16
Converted
SOP stages
Welcome
1 of 3
Missing: Hospitality offered, Store / counter showcase.
Product knowledge
2 of 5
Missing: HUID / hallmark explained, Diamond quality explained, Diamond certification explained.
Commercials
2 of 2
All covered.
Trust & close
0 of 2
Missing: Exchange policy explained, Buyback policy explained.
Relationship capture
0 of 4
Missing: Google review asked, Loyalty scheme pitched, Birthday captured, Anniversary captured.
0:00 / 53:26
grid ±5s · no audio filespace · ←/→ ±5s · J/K moments
Key moments
MERItalian demand
Italian चाहिए भी पहुंचा Nine one six
“Italian is needed — nine-one-six.”
OPSThirteen percent making
Thirteen percent
“Thirteen percent.”
MKTAnniversary mentioned
हां जी anniversary दे देते हैं
“Yes, we give on anniversary.”
OPSMaking restated
Thirteenth percent तेरह लाख. तेल टका.
“Thirteen percent making.”
MERRose-gold assortment mix
90% हमारे पास है rose gold ना collection अच्छे है and 10% yellow gold
“About 90% of our collection is rose gold and 10% yellow gold.”
OPSSeven percent offer
सात तक का छियाना. 7%.
“Seven percent making.”
OPSRate fixed
ano rate fix, ano rate fix.
“Today's rate is fixed.”
MERCombined set weight
Total wait 57.550.
“Total weight 57.550.”
OPSOrder form requested
Ready तो order form देना पुष्पा?
“If ready, give the order form, Pushpa?”
SLSCustomer named on set
तुम्हारा set जो बनी दूचे श्रद्धा बिन्दा
“Your set that we will make — Shraddha Bind.”
MERStuds rejected
Earrings नहीं चाले अभी. Studs. Studs नहीं चाले.
“Earrings are not working right now. Studs are not working.”
Actions from this conversation
HighStore operations
Complete Shraddha Bind order form and rate lock
Set path named to Shraddha Bind with combined weight ~57.5g and rate-fix talk. Confirm final mangalsutra + bracelet SKUs, making % applied, and any deposit before the rate moves.
HighMerchandising
Align casting vs flat Italian chain assortment
Customer compared broad casting looks with flat machine chains and needed a coherent set under ~58g. Review which Italian SKUs sell as true sets versus mix-and-match.
MediumMerchandising
Pair stud options with mangalsutra sets
After the set was accepted, studs/earrings were called out as not working. Build recommended stud add-ons for Italian mangalsutra tickets.
MediumSales
Script 13% vs 7% making without confusion
Both 13% and 7% making appeared in one ticket. Agents need a clean ladder so customers do not hear conflicting percentages on the same set.
LowMarketing
Capture anniversary on bridal-set tickets
Anniversary was spoken once and dropped. Add anniversary to KYC when mangalsutra/set language appears.