Floor Intelligence
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O020 · Mulund · 2026-07-25 · 36:42

Mangalsutra & Bridal Set

Mulund consult on Indo-Western / delicate sets and polki mangalsutra — detachable long-short wear, matching earrings, antique-with-pearl options. Early set talk referenced ~62g / up to ~₹17L. Hospitality (coffee), Google review ask, and referral/family-reference capture landed. No bill; next steps are photos, video call (Friday), and a design draw for a custom direction.

Customer/
4 of 16
Follow-up · ₹17,00,000 quoted
SOP stages
Welcome
3 of 3
All covered.
Product knowledge
0 of 5
Missing: Karat explained, Purity explained, HUID / hallmark explained, Diamond quality explained, Diamond certification explained.
Commercials
0 of 2
Missing: Gold rate explained, Making charges explained.
Trust & close
0 of 2
Missing: Exchange policy explained, Buyback policy explained.
Relationship capture
1 of 4
Missing: Loyalty scheme pitched, Birthday captured, Anniversary captured.
0:00 / 35:12
grid ±5s · no audio filespace · ←/→ ±5s · J/K moments
Key moments
MERIndo-Western ask
Indo Western शाहिए.
“Want Indo-Western.”
OPSSet weight / ticket range
62 gram... 17 lakhs सुधिमत
“About 62 grams — up to around ₹17 lakhs.”
MERDetachable long/short
detachable याद नहीं चाहिए. Long जो है तो long, यह तो short
“Detachable — long when needed, short otherwise.”
MERMangalsutra / polki
मंगलसूत्र माटे में? ... Uncut में pool की क्या मंगलसूत्र चाहिए?
“For mangalsutra? Uncut/polki mangalsutra — is that what you want?”
OPSMulund store
Mulund मां छह
“This is Mulund.”
SLSVideo-call follow-up
Friday last है. तो तुम video call करें बताओ सको.
“Friday is the last — you can do a video call and show.”
SLSHospitality
Coffee, ya pillo sate?
“Coffee, or something to drink?”
MKTGoogle review ask
Please Google review आपकी देखिए.
“Please look at / leave a Google review.”
MKTReferral stated
family name बस ना अपन ma'am reference आती भेजो... already references थे
“Family name / reference — she already came through references.”
MERDesign draw requested
Design draw करिए आप please.
“Please draw the design.”
Actions from this conversation
HighStore operations
Complete Friday video-call / photo follow-up
Party left pending photos, video call and design draw for mangalsutra/set direction. Confirm the Friday slot and send the shortlisted looks.
HighMerchandising
Prioritise polki mangalsutra + matching earrings
Core ask was polki/uncut mangalsutra with fine double-layer or detachable earrings. Ensure Mulund counter has a live matching pair, not pendant-only.
HighSales
Coach: policy block missing on ~₹17L browse
Google review and referral were asked, but gold rate, making, karat, hallmark, certification, exchange and buyback never appeared on a bridal-ticket conversation.
MediumMerchandising
Stock detachable long/short bridal sets
Customer filtered on movable/detachable wear — long for functions, short/choker for daily. Build that as a named set type on the Mulund floor.
MediumMarketing
Log referral + capture anniversary date
Reference/family source was stated. One-year mention was not turned into an anniversary field — add both to CRM on the follow-up call.