Floor Intelligence
O001O002O003O004O005O006O007O008O009O010O011O012O013O014O015O016O017O018O019O020O021O022O023O024O025O026O027O028O029
O026 · Unspecified · 2026-08-06 · 120:00

Gold Chain & Bangles

Two-hour floor tape. Primary shopper compared heavy gold (~47–49g and up to ~111g / 45g single pieces), machine chains at ~7% making, and bangles pitched from 5% making; Italian / zero-making lines and Bangalore 5% comparisons came up repeatedly. Earrings-plus-necklace was quoted around ₹4.75–5 lakh. Bangle size availability was thin (2.6-type gap). No clear closed bill on that consult — late audio instead shows token-amount blocks on R-series pendant sets and estimates for customers returning in a few days.

Customer/
6 of 16
Follow-up · ₹4,75,000 quoted
SOP stages
Welcome
2 of 3
Missing: Hospitality offered.
Product knowledge
3 of 5
Missing: HUID / hallmark explained, Diamond certification explained.
Commercials
1 of 2
Missing: Gold rate explained.
Trust & close
0 of 2
Missing: Exchange policy explained, Buyback policy explained.
Relationship capture
0 of 4
Missing: Google review asked, Loyalty scheme pitched, Birthday captured, Anniversary captured.
0:00 / 119:22
grid ±5s · no audio filespace · ←/→ ±5s · J/K moments
Key moments
23:40Consultation ends · vendor stock review begins
SLSPhone fragment captured
number 982306363
“Number 982306363.”
OPSBangle making from 5%
5% chest making 5% starting bangles
“5% making — starting making on bangles is 5%.”
SLSCVD vs American diamond
cvd diamond तो तो cvd नहीं है american diamond
“CVD diamond — it isn't CVD, it's American diamond.”
OPSMachine chain making 7%
7% ही starting chain machine chain
“Starting making on the machine chain is 7%.”
OPSEarrings + necklace quote
earrings ने आ necklace समर्थ है यह चाहिए four lakh 75,000
“Earrings and necklace — this needs four lakh seventy-five thousand.”
MERBangle size out of stock
बीजी छह पंटा वाली size ना थी ना अपन ने size भी तो छह ना
“The 2.6 size wasn't there — we don't have that size.”
OPSDiamond delivery amount
एक लाख तीस हज़ार diamond है
“Diamond is one lakh thirty thousand.”
SLSR-series pendant token
r series बताना दो pendant set ... token amount
“Tell them R-series — two pendant sets… token amount to block.”
SLSEstimate follow-up
देना estimate पर ... दो तीन दिन बाद आऐंगे
“Give them the estimate… they'll come in two or three days.”
Actions from this conversation
HighMerchandising
Restock common bangle sizes (incl. 2.6)
Consultant told the shopper the 2.6 size was missing and only one size was available. Log size-outs and prioritise ready stock for standard bangle SKUs.
HighStore operations
Follow R-series pendant token blocks
Late floor: two R-series pendant sets flagged for token-amount block; phone/estimate chase for buyers expected in 2–3 days. Confirm CRM holds and call-backs.
HighSales
Coach making vs zero-making script
Long consult oscillated between 5–7% making and zero-making Italian without a clean rate lock or policy close. Train a single comparison card (making ladder + when zero-making applies).
MediumSales
Close scorecard gaps on gold consults
Making and karat surfaced; hallmark/HUID, exchange, buyback, loyalty and Google review were skipped despite phone capture and multi-lakh quotes.
MediumMarketing
Capture walk-in source on long floor days
Two-hour device audio with multiple parties and zero attribution. Add source ask to the estimate/token step already happening at close.