Floor Intelligence
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O029 · Unspecified · 2026-08-09 · 29:35

Traditional Antique Set

Thorough traditional-set consult. Shopper compared lightweight meena/maroon-green looks (~27g with earrings) against heavier antique/Turkish layers (~63–68g). Agent quoted 22kt rate ₹14,350, making on offer at 10% (from ~15% actual / ₹2,105 per gram) and 9% on a plain Turkish showpiece, with totals spoken near ₹1.40L, ₹5.86L and ₹11.22L depending on piece and stones. Old-gold exchange and stone encash/exchange ratios (70% exchange / 60% cash on stones; gold 100%) were explained well. Tea/coffee offered twice. No order — party thanks-and-leaves after diamond no-making offer and a make-to-order kada path (~1 month / 15–25 days).

Customer/
10 of 16
Not converted
SOP stages
Welcome
3 of 3
All covered.
Product knowledge
3 of 5
Missing: Diamond quality explained, Diamond certification explained.
Commercials
2 of 2
All covered.
Trust & close
2 of 2
All covered.
Relationship capture
0 of 4
Missing: Google review asked, Loyalty scheme pitched, Birthday captured, Anniversary captured.
0:00 / 29:23
grid ±5s · no audio filespace · ←/→ ±5s · J/K moments
Key moments
MERChandan haar named
चंदन हार बोलते हैं इसको, इसी का ही version है वह, but stone के साथ.
“This is called a chandan haar — same version but with stones.”
MERLightweight 27g set
total with earrings 26.780 ... 27 almost grams
“Total with earrings 26.780 — almost 27 grams.”
OPS₹1.40L quote
एक लाख चालीस हज़ार तीन सौ पचास.
“One lakh forty thousand three hundred fifty.”
SLSHospitality offered
Tea coffee कुछ बोलूं ma'am, sir?
“Shall I get you some tea or coffee, ma'am, sir?”
OPSOld gold exchange explained
Old gold exchange full values मिलती है ... karat machine
“On old gold exchange you get full value… we have a karat machine.”
OPSMaking offer ladder
rate है 22 karat का and two one zero five उसकी actual making है ... offer ... eight person से ... 10%
“22kt rate, actual making 2105 — offer from 8%, this piece at 10%.”
OPSStone exchange ratios
stone के जो आप pay कर रहे हो उसका 70% return ... encash ... 60%
“On stones you pay, 70% returns on exchange… 60% if you encash.”
SLSDiamond no-making cross-sell
diamond jewelry में ... no making charges का offer भी है
“In diamond jewellery… there's also a no-making-charges offer.”
OPSMake-to-order lead time
order को बनने में one month तो at least लगता
“Even one order takes at least one month to make.”
MERReady kada 2.12 / 31g
31 gram तीन तोले का है. दो बारह का size है ready में.
“31 grams — three tolas. Size 2.12 is ready.”
Actions from this conversation
HighMerchandising
Stock continuous three-layer traditional sets
Customer wanted three-layer continuity; only make-to-order (~1 month) was offered. Review ready depth in chandan-haar / antique layers in the 60–70g band.
MediumSales
Capture CRM after deep traditional consults
Excellent rate/making/exchange education and try-ons, but no name/phone captured before thank-you exit. Mandatory contact on estimates over ₹1L.
MediumStore operations
Clarify kada resize SLA (15 days vs 1 month)
Make-to-order set continuity quoted ~1 month; size-up on similar vendor kada quoted ~15 days. Align what floor promises.
MediumMarketing
Attribute traditional-set walk-ins
Long browse with diamond no-making cross-sell at exit and no source ask. Add source + occasion to hospitality reopen already happening.
LowSales
Use this tape as exchange-policy exemplar
Stone 70/60 and gold 100% encash plus karat-machine old-gold demo were taught clearly — rare full policy block. Share in training.